Data Retention

How Datacore ERP manages data lifecycle

This policy explains how customer data, support records, logs, backups, and integration data are retained, exported, deleted, or anonymized.

While your service is active

We retain customer content and account data as needed to provide the subscribed ERP features, reporting, security, support, billing, and authorized integrations. We may also retain logs and records needed to investigate incidents, prevent abuse, and maintain the service.

Export before access ends

Your organization is responsible for exporting required business and statutory records before cancellation, expiry, or suspension ends access. Cancellation does not itself create an indefinite archive or guarantee that data can be recovered later.

After termination

Access may end when the subscription terminates. Unless a signed agreement, accepted order, or data-processing agreement states otherwise, we may begin deleting or anonymizing active customer content 30 days after termination. Contact support before termination if you need export assistance.

Backups and disaster recovery

Residual copies may remain in protected backups until they expire through normal rotation. Backups are not available as an indefinite customer archive and are not restored to ordinary production use except when reasonably required for disaster recovery, security, or legal obligations.

Records we must retain

We may retain limited billing, tax, accounting, contract, security, audit, fraud-prevention, and dispute records for the period required or permitted by applicable law. These records remain protected and are not retained for unrelated use.

Verified deletion requests

We verify identity and authority before acting. An organization administrator may request deletion of organization-controlled data; individuals may exercise applicable rights over their personal data. A request may be restricted where retention remains necessary for service delivery, legal obligations, or legal claims.

Connected services

Disconnect integrations and revoke permissions with Meta, WhatsApp, Google, payment, email, or other providers where applicable. Those providers control their own copies and retention practices, so a separate request may be required.

Deletion is irreversible

Deleted or anonymized data may no longer be searchable, exportable, or recoverable. A deletion request does not automatically cancel a subscription, settle charges, or replace the cancellation process.

Request access, export, correction, or deletion

Email support@datacoreerp.com from an authorized account and identify the company, workspace, account email, requested data, and requested action. Do not email passwords, full payment-card details, or identity documents unless we provide a secure method and specifically request them for verification.

Read the data deletion instructions · Read the privacy policy · Read the subscription terms