Refund and cancellation policy

Datacore ERP Software Co. LLC, United Arab Emirates. Version: 22 September 2026.

Subscriptions and approved waivers

No free trial is offered. Subscriptions are paid unless an individual financial hardship fee waiver is approved in writing. New solo entrepreneurs and existing clients may apply if their business is genuinely making a loss. A waiver applies only to the fees and dates stated in its approval; it does not by itself refund payments already made. Review the selected modules, limits, billing period and total payable before subscribing. Read the waiver terms.

Payments are non-refundable

Payments are non-refundable after payment, except where applicable law requires a refund or we expressly agree otherwise in writing. Change of mind, non-use, unused days, mid-period cancellation and downgrading do not qualify for a voluntary full or prorated refund. Annual billing purchases an annual period.

Mandatory rights and billing errors

This policy does not remove statutory remedies for defective or undelivered services, lawful payment disputes or compensation rights. Duplicate or incorrectly collected payments will be investigated and corrected as appropriate.

Cancellation

Use the available subscription controls or email support before the renewal date shown on your subscription. Cancellation stops future renewal once effective; already paid periods remain subject to the refund policy. Keep the cancellation confirmation and contact us if it does not arrive. Export required data before access ends.

Product support and optional services

User Guides and AI-assisted help are available in the app where enabled. You can report suspected software errors, billing problems, and security or privacy concerns without an extra support fee. Optional hands-on onboarding, live training, implementation, migration, configuration, customization, and dedicated consulting are quoted separately. Their order must state delivery and cancellation arrangements.

Contact

Email support@datacoreerp.com with your company name, invoice reference and issue. Do not send passwords or full card details.

Read the full subscription terms