Questions before choosing Datacore ERP?

What is Datacore ERP?

Datacore ERP is a cloud business platform for projects, finance, CRM, HR, payroll, inventory, procurement, approvals, reporting, AI reconciliation, and e-invoice readiness.

Can we start with only a few modules?

Yes. You can begin with the modules your team needs most and expand as operations mature.

Is Datacore ERP suitable for UAE businesses?

Yes. Datacore ERP is built with UAE and GCC workflows in mind, including VAT data, approvals, reporting, and e-invoice readiness.

Does Datacore ERP support AI bank reconciliation?

Yes. AI-assisted bank reconciliation workflows can help finance teams match transactions and review exceptions where the feature is included and enabled for the selected package. AI output must be reviewed against your business records and is not accounting, tax, legal, or professional advice.

Can Datacore ERP integrate with other tools?

Supported integrations may include Google Workspace, WhatsApp, payments, maps, calendars, email, and APIs. Availability depends on the selected package, technical compatibility, eligible provider accounts, and any required third-party approval. Provider charges are separate, and unsupported providers, custom workflows, or new development require a written quote.

How long does implementation take?

Timeline depends on modules, data migration, users, and process complexity. A guided demo helps define a practical rollout plan.

Do you provide support and training?

Yes. Product issue support is included: customers can report suspected software errors, billing problems, and security or privacy concerns without an extra support fee. Optional onboarding, live training, migration, configuration, customization, and dedicated consulting are quoted separately.

Is telephone support included?

Product issues should be submitted through the support portal or support email so they can be recorded and tracked. When an issue is difficult to resolve in writing, our team may arrange a telephone or online callback after reviewing the ticket. Dedicated telephone support, guaranteed response times, and after-hours assistance require a separately agreed support plan or service-level agreement.

How do we get pricing?

Pricing depends on modules, users, and rollout requirements. Visit the pricing page or book a demo for a guided recommendation.

Is subscription-fee relief available if our business is making a loss?

New solo entrepreneurs and existing clients facing genuine business losses may apply for a waiver for one year or longer, subject to audit-team review and internal approval. The approved period and scope are confirmed in writing.

Read the waiver details

Can Datacore ERP be customized for our exact workflow?

Datacore ERP can be configured or extended with custom forms, approvals, reports, dashboards, portals, and integrations where technically feasible. Configuration and customization are not included unless stated in the selected package or accepted order; additional work requires an agreed written scope, price, and delivery arrangement.

Is it useful for solopreneurs and MSMEs?

Yes. Smaller teams can start with focused modules such as CRM, invoicing, forms, WhatsApp follow-up, POS, or accounting, then add HR, inventory, projects, and automation as the business grows.

Do you support training centers and coaching businesses?

Applicable packages and configurations can support workflows for batches, trainers, students, attendance, fee reminders, hourly billing, scheduling, and reporting. Confirm the required modules, limits, configuration, and any implementation services in the accepted order before subscribing.

Can you migrate data from spreadsheets or older software?

We can review existing spreadsheets, master data, customers, suppliers, items, employees, and opening balances to plan a migration. Data mapping, cleansing, transformation, import, and validation are separately scoped professional services unless expressly included in the accepted order, and the customer remains responsible for source-data accuracy and final verification.

Can managers approve work from mobile?

Yes. Role-based access can support mobile-friendly approval flows for purchases, attendance, tasks, invoices, and operational requests.

What happens after go-live?

Customers continue to receive product issue support and can use the User Guides and AI-assisted help where enabled. Hands-on onboarding, training, configuration, migration, customization, and dedicated consulting are optional professional services quoted separately.

What happens to our data after the subscription ends?

Export required business and statutory records before access ends. Unless a signed agreement, accepted order, or data-processing agreement states otherwise, Datacore ERP may begin deleting or anonymizing active customer content 30 days after termination. Access may end earlier, residual backup copies may remain until normal rotation, and limited records may be retained where required or permitted by law.

How do we request data deletion?

Email support@datacoreerp.com from an authorized account and identify the company, workspace or account email, relevant data, and requested action. We verify identity and authority before acting, and organization-controlled data normally requires an authorized administrator. A deletion request does not automatically cancel the subscription, stop renewal, or settle outstanding charges.