Datacore ERP subscription terms

Version: 29 September 2026. Provider: Datacore ERP Software Co. LLC, United Arab Emirates. Questions, cancellation notices, billing disputes and privacy requests: support@datacoreerp.com.

These terms apply to business subscriptions ordered from the Provider. The accepted order identifies the contracting entity, licensed address, selected package, price, taxes, billing period and any separately purchased services. Check those details before paying. A signed agreement that expressly varies these terms takes priority; mandatory law always takes priority.

Subscriptions and scope

No free trial is offered. Subscriptions are paid unless the Provider approves an individual fee waiver in writing under the financial hardship process below. Otherwise, payment is due for the selected billing period. Access and provisioning are subject to payment confirmation or the agreed waiver and activation arrangements. A demonstration is not a production subscription. Review package modules, user and storage limits, compatibility and suitability before ordering; roadmap features are not included commitments.

Fees are in the currency shown on the order. Applicable taxes and separately disclosed third-party, usage, implementation and service charges are additional unless expressly included. Monthly and annual prices are separate billing choices. Recurring invoices or automatic collection apply only as disclosed in the accepted order and authorized payment arrangement; these terms alone do not authorize a card debit.

Financial hardship fee waiver

A newly established solo entrepreneur or any existing client whose business is genuinely operating at a loss may request a waiver of Datacore subscription fees. Eligibility is assessed by the Provider's audit team based on information reasonably requested for the review and is subject to final internal approval. An application does not create an entitlement to a waiver or suspend payment obligations while it is being reviewed.

An approved waiver may run for one year or longer, as specified in the written approval. Continuation beyond the approved period requires a fresh qualification review and further written internal approval. The written approval will identify the covered account or package, fees, start and end dates, and any conditions. If stored data exceeds 5 GB during the waiver period, the applicable cloud storage fee remains payable, while other covered subscription fees are waived. The cloud storage fee and the basis for charging it will be confirmed in writing before it is charged. Unless the approval expressly states otherwise, the waiver does not cover fees already due, taxes, optional professional services, usage charges, or third-party charges. Fees outside the approved scope remain payable under the accepted order. Contact support@datacoreerp.com to ask how to apply; do not send financial records until we provide an appropriate submission method.

Price changes

The Provider may change subscription prices, plan structures, included limits, discounts and renewal fees from time to time using reasonable commercial judgment, without obtaining each customer's separate prior consent. A change will apply only to a new order or a future renewal period and will not retrospectively increase the price of a subscription period that has already been paid. We will provide reasonable advance notice before a changed renewal price takes effect. If you do not accept the changed price, you may cancel before the applicable renewal date. Continuing or renewing the subscription after the effective date constitutes acceptance of the new price, subject to mandatory law and any different pricing commitment in a signed agreement or accepted order.

Payments, refunds and cancellation

Payments are non-refundable after payment, except where applicable law requires a refund or the Provider expressly agrees otherwise in writing. This includes change of mind, non-use, unused days, cancellation during a billing period and downgrading. There is no voluntary prorated refund or money-back guarantee. Annual billing is a commitment to the annual period, not monthly billing.

Mandatory remedies for a defective or undelivered service are preserved. Duplicate or incorrectly collected payments will be investigated and corrected as appropriate. Nothing in these terms removes a lawful payment dispute, statutory refund or compensation right. Email the support address with your invoice reference and the issue; do not send full card details or passwords.

Request cancellation through the available subscription controls or by email before the next renewal date shown on your subscription. Cancellation stops future renewal once effective; it does not erase outstanding charges or refund an already paid period except as above. Keep the cancellation confirmation and contact us if it does not arrive. Export required data before access ends. Work, training and implementation are separately scoped; their order must state payment milestones, deliverables and cancellation arrangements before work begins.

Included product support and optional professional services

User Guides and AI-assisted help are available within the application where enabled for your account and modules. AI answers may be incomplete or incorrect and are not legal, tax, accounting or professional advice. Check answers and proposed actions against your records and qualified advice. Do not share passwords, payment credentials or unnecessary sensitive data with an assistant. AI availability depends on the service and applicable limits; it is not a promise of uninterrupted or unlimited support.

You do not pay an extra support fee to report suspected software errors, billing problems, or security and privacy concerns. We review those matters through standard product support. Optional hands-on services—including live training, onboarding, data migration, configuration, customization, dedicated consulting, remote sessions, and on-site assistance—are quoted separately. Their scope, price, and any response-time commitment must be agreed before delivery. The subscription does not include unlimited consulting or a 24/7 helpdesk; legally required remedies are never conditional on purchasing professional services.

Submit product issues through the support portal or support email so the request can be recorded and tracked. WhatsApp may be used for initial support contact and status enquiries, but it does not replace the support ticket or authorize sending passwords or unnecessary sensitive data. When an issue is difficult to resolve in writing, the Provider may arrange a telephone callback, online meeting, screen-sharing session or remote session after reviewing the request. These sessions are subject to availability and appropriate customer authorization. Dedicated telephone support, guaranteed response times and after-hours assistance require a separately agreed support plan or service-level agreement.

Accounts, permitted use and ownership

You must have authority to bind your organization, give accurate account and billing details, protect credentials, manage permissions, and promptly report suspected unauthorized access. You are responsible for your authorized users, lawful content and instructions. Do not attack the service, bypass access controls, distribute malware, resell access without permission or infringe third-party rights. Reverse engineering restrictions apply only to the extent permitted by law.

The Provider retains its software and intellectual property. You receive a limited right to use the purchased service for your internal business during the subscription, subject to agreed limits. You retain ownership of your business data and grant only the rights needed to host, process, secure and support it as agreed. This is not a transfer of ownership of your data.

Product improvements and changes

We continually improve the service in response to technology changes, security and performance needs, accessibility, evolving industry best practices, and feedback from customers and users. We may update the application's visual design, colors, layout, navigation, workflows, features, integrations and technical operation. The Provider determines the timing, design and implementation of these updates using reasonable product judgment. A subscription does not guarantee that a particular interface, color scheme, layout or non-material workflow will remain unchanged.

We will not intentionally remove or materially reduce paid core functionality during a current subscription period without reasonable advance notice, except where an urgent change is reasonably required for security, legal compliance, abuse prevention, service stability or a third-party platform change. Where a planned material change substantially affects use of the service, we will provide reasonable notice and, where appropriate, migration guidance. Functionality or customization expressly committed in a signed agreement or accepted order remains governed by that document, and mandatory legal rights are unaffected.

Authorized support access to customer data

You authorize the Provider's designated support staff, engineers and contracted service providers bound by appropriate confidentiality and data-protection obligations to access your workspace, relevant records, attachments, configuration and technical logs only as reasonably necessary to deliver the service, investigate your support request, perform agreed maintenance, prevent fraud or security threats, or meet a legal obligation. This may involve authorized administrative or impersonation access; it is not permission for unrestricted browsing of your business data.

For customer-requested support, your authorized administrator should identify the issue and the permitted scope. Personnel must use the least access reasonably needed and limit its duration. Optional screen-sharing or remote-device sessions require your approval. Material business-data changes, imports, deletions and paid work require your administrator's instructions or approval, except urgent protective measures or legal obligations. Customer passwords should not be requested; use authorized support mechanisms.

Relevant support records and available access logs may be retained for troubleshooting, security and accountability in accordance with applicable retention requirements. These terms do not represent that every technical operation is recorded in a customer-visible audit log. Any diagnostic export or reproduction copy must be limited to the issue, protected, shared only with authorized personnel and removed when no longer needed, subject to legal retention. Use redacted or synthetic examples wherever practical.

Customer data must not be used for unrelated marketing, public demonstrations, resale or AI-model training under this support authorization. Any separate use requires an appropriate lawful basis and any required permission. A support request is not blanket consent on behalf of every data subject: the customer must have authority to share the relevant information and both parties remain bound by applicable privacy law. Customers can request clarification or withdraw optional support access by contacting support; this may prevent completion of the requested assistance. Essential security, service delivery and legally required processing remain governed by the agreement and applicable law.

Data protection, exports, retention and deletion

You are responsible for lawful collection, accuracy, authorized disclosure and retention of data you upload, and for the instructions you give us. Each party remains responsible for its own obligations under applicable data-protection law. Where we process personal data on your behalf, the parties must agree appropriate processing terms, purposes, security measures, authorized subprocessors and transfer arrangements. These terms do not replace a required data-processing agreement or privacy notice.

Keep independent exports or backups of essential records where available, check their completeness, and maintain your legally required records. Any managed backup retention, recovery target or restoration service must be specified in your order or service-level agreement. Cloud hosting alone is not a guarantee that every record can be restored. We do not promise zero data loss or indefinite retention. Customer backup duties do not remove our applicable security, confidentiality, breach-notification or data-protection duties.

Export or request assistance before cancellation, expiry, or suspension ends access. Unless a signed agreement, accepted order, or data-processing agreement states otherwise, the Provider may begin deleting or anonymizing active customer content 30 days after termination. This period is a deletion threshold, not a guarantee of continued application access or an included restoration service after termination. Additional export, migration, or restoration work may be separately quoted where permitted by law.

Residual copies may remain in protected backups until they expire through normal rotation. Limited billing, tax, accounting, contract, security, audit, fraud-prevention, dispute, and legal records may be retained for the period required or permitted by applicable law. A deletion request does not automatically cancel the subscription, stop renewal, or settle outstanding charges. Deletion or anonymization may be irreversible. See the data retention and deletion policy and deletion instructions.

Client prerequisites and third-party services

Meta and WhatsApp accounts and approvals

Before Datacore begins a Meta or WhatsApp integration, you must have an existing business-owned Facebook/Meta business page and the relevant Meta Business account, with business verification and approvals required for the intended services completed. You are responsible for obtaining and maintaining these accounts, verification, permissions and approvals. Datacore's integration services do not include obtaining or guaranteeing business verification, account approval or message-template approval unless expressly agreed in writing.

Business website and policies

You must provide and maintain an active, publicly accessible business website containing accurate business and contact information, a privacy policy, a data protection policy or equivalent disclosures, and any other notices required by applicable law or the relevant service provider. Preparing, maintaining and ensuring the adequacy of these policies remains your responsibility unless separately agreed in writing.

Email and SMTP integration

You must ensure that your existing email service provider permits SMTP access and authorizes integration with Datacore's system. You must provide the necessary configuration details, credentials and permissions through an agreed secure method. Restrictions imposed by your email provider, including sending limits, authentication requirements, blocked connections and delivery restrictions, may affect the integration.

Third-party subscriptions and usage charges

You are responsible for all third-party subscriptions, renewals, usage charges and applicable taxes, payable directly to the relevant provider unless otherwise agreed in writing. These include Meta and WhatsApp charges, marketing and other messaging fees, AI subscriptions and API usage, token or credit consumption, email services and other external services. These charges are additional to Datacore's fees unless expressly included in your accepted order. You must maintain valid billing arrangements and sufficient credits or balances where required by the provider.

Third-party service continuity

Third-party services remain subject to their providers' terms, pricing, policies, technical limits and availability. Datacore does not guarantee their uninterrupted availability, continued functionality, approval or pricing. To the extent permitted by applicable law, Datacore is not responsible for interruptions, suspensions, account restrictions, discontinued services or integration failures caused by third-party providers, changes to their systems or policies, or your failure to maintain accounts, approvals, subscriptions or payments. This exclusion does not relieve Datacore of its own contractual obligations or mandatory legal responsibilities.

Client compliance and implementation timelines

You are responsible for lawful use of connected services, including obtaining necessary consent for marketing communications and personal-data processing. Integration and activation depend on you meeting the above prerequisites. Delays arising from missing prerequisites or pending third-party approvals will extend the affected implementation timelines accordingly.

Availability, cloud providers and integrations

Software and hosted services can be interrupted by maintenance, defects, telecommunications, internet connectivity, cloud providers, third-party integrations, cyber incidents or events beyond reasonable control. Unless expressly agreed in a service-level agreement, no specific uptime percentage, recovery time or uninterrupted operation is guaranteed. Any agreed service-credit scheme is subject to mandatory legal remedies.

Third-party services such as hosting, payment gateways, messaging, email, AI, banking and e-invoice providers may have separate terms, charges, limits and outages. We are not responsible for failures outside our reasonable control to the extent permitted by law, but remain responsible for obligations the law or our agreement places on us. We will take reasonable steps to mitigate service disruption within our control. Maintain suitable business-continuity arrangements.

Business decisions and compliance

The service supports business operations; it does not replace your review, professional advisers or statutory duties. You must verify entries, reports, payroll, tax calculations, submissions and AI output before use. E-invoice readiness does not by itself mean accredited-provider connectivity, authority approval or successful submission. Separate provider onboarding, validation and charges may apply.

Liability and mandatory protections

To the maximum extent permitted by applicable law, neither party is liable to the other for indirect or consequential losses, including lost profits, revenue, business opportunities or goodwill. Subject to the exceptions below, the Provider's aggregate liability arising from the affected service is limited to the fees you paid for that service during the twelve months immediately before the event giving rise to the claim. Claims must be assessed under applicable law; this clause is not a statement that all data-loss or cloud claims are excluded.

No exclusion or cap applies where it is prohibited by law, including liability for fraud, wilful misconduct, gross negligence or other non-excludable liability, and no term waives mandatory consumer or data-protection rights. We do not exclude our statutory duties simply because a cloud supplier or AI provider is involved. If a clause is unenforceable, the remaining lawful terms continue to apply.

Suspension, termination and changes

Access may be suspended for overdue payments, unlawful use, material breach or a serious security risk. Where reasonably possible, we will explain the reason and allow an appropriate opportunity to resolve it; urgent protective action may be necessary. Suspension does not waive legally required remedies. Termination, exports, retention and charges remain subject to the accepted order and mandatory law.

Material changes to these terms will be notified before they apply. A later version will not retrospectively remove accrued rights or rewrite a completed purchase. Additional paid services require an agreed order. Existing signed contracts and previously granted trial periods are not retrospectively rewritten by this catalogue.

Governing law and disputes

These terms are governed by the applicable laws of the United Arab Emirates, subject to any mandatory law that applies to you. Contact support first so we can try to resolve an issue. Disputes may be brought before the competent UAE court or authority determined by applicable jurisdiction rules or a valid written agreement. This does not prevent access to a regulator, competent consumer authority or another legally available remedy.

By expressly accepting these terms when subscribing, you confirm that you have reviewed the selected package and billing period, understand the refund and support policies, and have authority to act for your organization. Merely visiting this page is not an acceptance record.

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