Support Portal

Create and track ERP support tickets

Existing customers can open the Datacore ERP ticket portal to report issues, request help, and track support progress.

Open Ticket Portal Contact Support on WhatsApp

Support workflowFor active customers

Ticket trackingCreate and monitor support requests.

Product support includedReport suspected software errors, billing problems, and security or privacy concerns through the ticket portal or support email without an extra support fee.

Telephone support by callbackWhen an issue is difficult to resolve in writing, our team may arrange a telephone or online support session after reviewing the ticket.

User Guides and AI-assisted help are available in the app where enabled. WhatsApp can be used for support intake and status enquiries, but the support ticket remains the official record of the issue. Do not send passwords or unnecessary sensitive business data through WhatsApp. Telephone callbacks, screen-sharing and remote sessions are arranged when appropriate, subject to availability and customer authorization. Dedicated telephone support, guaranteed response times and after-hours assistance require a separately agreed support plan or service-level agreement. Read the support terms. Contact support@datacoreerp.com.